Return & Refund Policy

At Greatstellar, we want you to feel confident about your purchase. If for any reason you are not completely satisfied, we’re here to help.

Standard Return Policy

You may request a return within 30 days of receiving your order.

Returned items must be unused, unworn, and in their original condition and packaging.

Once the returned item is received and inspected, an eligible refund will be issued to your original payment method.

Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

Please note that return conditions may vary during special promotions or limited-time sales. We recommend reviewing the specific promotional terms before placing your order.

If you purchased Greatstellar products from an authorized third-party retailer, please contact that retailer directly regarding returns or exchanges.

How to Initiate a Return

To start a return request, please contact us at:support@greatstellar.com

Kindly include:

-Your order number

-The item(s) you wish to return

-The reason for return

Our support team will provide detailed return instructions after reviewing your request.

Please do not send items back without prior authorization.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 14 days of delivery.

Email: support@greatstellar.com

Subject line: DAMAGED

Include:

-Your order number

-Clear photos of the damaged item(s)

-Photos of the packaging (if applicable)

After verification, we will arrange a replacement or refund at no additional cost to you.

Missing Items

If you believe an item from your order is missing, please contact us within 7 days of delivery.

Email: support@greatstellar.com

Subject line: MISSING ITEM

Be sure to include your order number and a brief description of the missing product. Our team will investigate and resolve the issue as quickly as possible.

Refund Processing Time

Once your return is approved and received, refunds are typically processed within 5–10 business days, depending on your payment provider.